Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary by designer, we recommend measuring your foot in centimeters and comparing it to our brand-specific charts for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your heels for a specific event.
Do you offer international shipping?
Yes, Head Over Heels ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated automatically at checkout based on your location and local customs regulations.
Are your materials ethically sourced?
We are committed to sustainable fashion. Our collection includes premium vegan leather options and we partner with manufacturers who adhere to fair labor practices and environmental standards.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.